Junior IT Field Technician
About the vacancy
Junior IT Field Technician: 24 Month Fixed Term Post
Hours of Work: Monday to Thursday 8:30am - 4:30pm & Friday 8:30am - 4:00pm
Annual Starting Salary: £27,694
Closing Date: 24/12/2025
Applications will be reviewed as received and you will be contacted to arrange an interview in the new year should your application be selected.
The Role:
L.E.A.D. IT Services was incorporated in 2010 and joined L.E.A.D. Academy Trust in September 2016. Over the years we have expanded significantly increasing both our team and the number of customers accessing our services. We specialise in supporting the education sector working with nurseries, primary schools, secondary schools, colleges and specialist schools. As well as L.E.A.D. Academy Trusts 25 schools we also support many more trusts nationwide.
Our office is based in Pride Park, which is easily accessible via public transport. The open plan office is bright and airy and a fully equipped kitchen with break out areas. With many of the team being here from the start and lots who have joined along the way, this knowledgeable, friendly team really is great to be a part of.
We are currently recruiting for a Junior IT Field Technician with Apprenticeship Opportunity, this is an exciting opportunity and would be ideally suited to someone who can deal with new challenges and adapt to the demands of the business.
Join us and you can expect an excellent benefits package including a generous holiday entitlement which increases with service, discounted schemes for shopping, entertainment and lifestyle and a pension scheme.
Key Responsibilities:
- Using previous knowledge and practical experience to provide on-site technical support to schools and businesses, resolving hardware and software issues, troubleshooting network connectivity problems, and ensuring the proper functioning of IT systems.
- Perform installations, upgrades, and maintenance of computer hardware, software, and peripheral devices, including desktops, laptops, printers, and network equipment.
- Respond to service requests and incidents within agreed-upon service level agreements (SLAs), ensuring timely and effective resolution of technical issues.
- Conduct system audits, perform diagnostics, and implement solutions to optimize performance, security, and reliability of IT infrastructure.
- Assist with the setup and configuration of audio-visual equipment, such as projectors, interactive whiteboards, and video conferencing systems. Assists with the setup and monitoring of examinations and related examination equipment.
- Document and maintain accurate records of technical issues, solutions applied, and actions taken in a helpdesk ticketing system.
- Adhere to IT policies, procedures, and standards, ensuring compliance with security protocols and data protection regulations.
- Keep up to date with industry trends and technological advancements, recommending improvements and innovative solutions to enhance client IT environments.
- Support the deployment and migration of IT systems, including data backup and restoration, system imaging, and software deployments.
- Participate in after-hours on-call rotations to provide emergency support and address critical IT issues on an agreement basis.
- Set up and configure network equipment, including routers, switches, cabling, and access points.
- Setup and support network based security systems such as CCTV and Door Access Control.
- Assist with technology deployments, migrations, and projects as needed.
- Assists with the recording of Assets and PAT testing of IT equipment.
- Continuously improve technical skills and knowledge through self-learning and professional development opportunities. Demonstrates a willingness to attend appropriate training and development courses.
- Follow best practices for equipment handling, including proper disposal and recycling of electronic waste. Including ensuring backups are working and perform data restores where required.
- Support with website and media development tasks such as video recording where required.
- Maintain inventory and asset management records, including tracking hardware and software licenses, equipment disposal, and replacement planning.
To be successful, you will have:
Knowledge of operating systems, applications, and user configurations
Working knowledge of Microsoft Office 365 management
Knowledge of Microsoft Office
Ability to carry out network / PC software & hardware diagnostics
Basic knowledge of Windows Server Environments, Hyper-V and Active Directory
Knowledge and experience of using helpdesk software
A valid UK driving licence and access to your own vehicle
This role requires travel to Buxton 2 days a week and the potential to travel to other sites, up to 1 hour away, on the other days of the week. On days where site visits are not required, you will be based in our head office in Pride Park, Derby.
To apply please email a completed application form to: jobvacancies@leaditservices.co.uk
All shortlisted candidates will need to verify their eligibility to work in the UK at interview.
L.E.A.D. IT Services is committed to safeguarding and promoting the welfare of children and young people and we expect all staff and volunteers to share this commitment. This post is subject to a Disclosure and Barring Service check.
