IT Field Technician
About the vacancy
IT Field Technician: Permanent Post
Hours of Work: Monday to, Thursday 8:30am - 4:30pm & Friday 8:30am - 4:00pm
Annual Starting Salary: £28,282
Closing Date: 14th April 2024
Interviews will take place from week commencing 15th April 2024
The Role:
L.E.A.D. IT Services was incorporated in 2010 and joined L.E.A.D. Academy Trust in September 2016. Over the years we have expanded significantly increasing both our team and the number of customers accessing our services. We specialise in supporting the education sector working with nurseries, primary schools, secondary schools, colleges and specialist schools. As well as L.E.A.D. Academy Trusts 25 schools we also support many more trusts nationwide.
Our office is based at The Old Post Office in Derby City Centre, which is easily accessible via public transport. The open plan office is bright and airy with high ceilings and a fully equipped kitchen with break out areas. With many of the team being here from the start and lots who have joined along the way, this small knowledgeable, friendly team really is great to be a part of.
We are currently recruiting for an IT Field Technician, this is an exciting opportunity and would be ideally suited to someone who can deal with new challenges and adapt to the demands of the business.
Join us and you can expect an excellent benefits package including a generous holiday entitlement which increases with service, discounted schemes for shopping, entertainment and lifestyle and a pension scheme. ges and adapt to the demands of the business.
Join us and you can expect an excellent benefits package including a generous holiday entitlement which increases with service, discounted schemes for shopping, entertainment and lifestyle and a pension scheme.
Key Responsibilities:
Be the initial point of contact for end-users on site in schools and business settings
Work independently for all level 1 and level 2 issues and escalate all level 3 issues to the Senior Technicians
Provide excellent service to customers
To manage all service requests to agreed resolution times (SLAs)
Maintain the integrity and security of the IT systems
To ‘own’ customer issues through to resolution and recognise when to escalate
Keep IT support tickets updated with developments at all times
Travel up to an hour from Derby on a regular basis will be required
Support with diagnostics, troubleshooting and implementing solutions to improve IT equipment, usage and skills
Providing IT asset information, updating and adhering to school’s policy for retention and removal
To be successful, you will have:
Knowledge of operating systems, applications, and user configurations
Working knowledge of Microsoft Office 365 management
Knowledge of Microsoft Office
Ability to carry out network / PC software & hardware diagnostics
Basic knowledge of Windows Server Environments, Hyper-V and Active Directory
Knowledge and experience of using helpdesk software
A valid UK driving licence and access to your own vehicle
To apply please email a covering letter and a completed application form to: jobvacancies@leaditservices.co.uk
All shortlisted candidates will need to verify their eligibility to work in the UK at interview.
L.E.A.D. IT Services is committed to safeguarding and promoting the welfare of children and young people and we expect all staff and volunteers to share this commitment. This post is subject to a Disclosure and Barring Service check.
