Job Opportunities

IT Helpdesk Technician

Closing Date: Friday 30th August 2019

The Role:

This role is office-based and will largely be dealing with 1st line issues initially, but there is the chance to resolve more complex issues without escalation if you have the skill set. Training will be provided and there are excellent progression opportunities. You will be encouraged to advance, and the position would suit a self-starter who wants a career.

Key Responsibilities:

· Be the initial point of contact for end-users logging support calls

· To communicate with end-users by telephone, email and remote control software

· Provide excellent service to customers

· To manage all service requests to agreed resolution times (SLA’s)

· To ‘own’ customer issues through to resolution and recognise when to escalate

· Keep Helpdesk tickets updated with developments at all times

Skills Required:

· Knowledge of Microsoft Desktop Operating Systems (Windows 7, 8 & 10)

· Basic Knowledge of Microsoft Office 365

· Knowledge of Microsoft Office

· Basic ability to carry out network / PC software & Hardware diagnostics verbally and/or remotely

· Basic Knowledge of Windows Server Environments and Active Directory

· Basic Knowledge and experience of Helpdesk software

 

 

Office Administrator

Closing Date: Friday 30th August 2019

The Role:

We are looking to appoint an Office Administrator to join our team. We need someone who can deal with new challenges and adapt to the demands of the business. This role will also include dealing with GDPR administration. Some knowledge of the GDPR is desirable but full certified training will be given.

Key Responsibilities:

· Processing sales and purchases orders

· Administrative duties

· Answering the telephones

· Creating and updating service request helpdesk tickets

· Ad-hoc duties

Skills Required:

· Good communication skills

· Good knowledge of Microsoft programs

· Ability to work without supervision

· Able to make decisions

· Excellent telephone manner

· Experience of finance systems desirable but not essential

 

For more information and to apply please email jobvacancies@leaditservices.co.uk